Guya BotThe telephone receptionist for your medical centre
Every call is a patient; no call should be lost.
Guya Bot is an AI-based intelligent telephone receptionist that answers patients’ calls, understands what they are asking for, collects the information it needs, and can carry out processes such as booking an appointment and following up, automatically.
24 hours a day, 7 days a week; always answering.
- Answered at any hour, with no phone queue
- A natural Persian conversation, not a phone menu
- Every call, a record you can analyse
What this call records
- Request
- Appointment
- Doctor
- Dr Ahmadi
- Time
- Tuesday, 10:00
- Status
- Booked
When the practice phone stops being just a phone
In a medical centre every call can be an appointment, a new patient, a follow-up or an urgent request; but a receptionist cannot always answer.
Simultaneous calls
When two lines ring at once, one of them goes unanswered.
Outside office hours
At night, on holidays and after hours, calls are put off until tomorrow — if the patient calls back.
High call volume
At busy hours a phone queue takes the place of answering.
Repetitive questions
Opening hours, the address and how to attend are asked dozens of times a day.
Human error
A note that never gets written and a follow-up that gets forgotten.
Guya Bot; your intelligent receptionist
Instead of playing a recorded message, Guya Bot holds a conversation with the patient.
- The patient speaks
- Guya Bot understands what they mean
- It collects the information it needs
- It responds according to the scenario defined for the centre
What does Guya Bot do?
The eight things expected of a telephone receptionist — without interruption and to one consistent standard.
Intelligent call answering
Incoming calls answered automatically, with the information patients need.
Intelligent booking
It takes the patient’s request, checks the bookable times and books through the centre’s own system.
Answering patients’ questions
The usual questions about doctors, services, opening hours, the address, how to attend and anything else defined for it.
Following up with patients
Outbound calls to collect information that is needed, or to pass on defined announcements.
Collecting and recording information
Taking the patient’s details in the course of a natural conversation and passing them to the relevant system.
Understanding the conversation
Guya Bot does not merely recognise words; it understands the conversation and answers according to what is being said.
Call analytics
Calls and interactions can be analysed, so the centre’s manager has a true picture of incoming calls, requests and how well they were handled.
Connecting to other systems
Guya Bot can connect to different systems to exchange information and validate data.
A receptionist who never gets tired
Guya Bot is not bound to office hours. Day, night, holidays and the busy hours; the answering continues.
- 24 hours a day
- 7 days a week
- No phone queue
Without hiring anyone else, a centre’s capacity to answer can grow with the volume of its calls.
How does a patient talk to Guya Bot?
- Patient
Hello, I’d like an appointment with Dr Ahmadi.
- Guya Bot
Hello, welcome. Which day would suit you for Dr Ahmadi?
- Patient
Tuesday, if that’s possible.
- Guya Bot
On Tuesday we have 10:00 and 12:00 free. Which would you prefer?
- Patient
Ten.
- Guya Bot
Your appointment is booked for Tuesday at 10:00. The details will be sent to you.
Guya Bot does not just answer; it manages the contact
Guya Bot was not designed merely to answer the phone; it was designed to turn a patient’s call from “a conversation” into a process that can be managed and analysed.
- The call
- Understanding the request
- Collecting information
- Carrying out the process
- Recording the information
- Analysis
The Guya Bot dashboard
A centre’s manager does not only want to know how many calls were answered. They want to know:
- How many calls came in?
- How many calls turned into appointments?
- What do patients ask about most?
- How many follow-up requests are there?
- Which hours had the most calls?
- Which processes recur most often?
- How good was the quality of the answering?
Parsina makes running the centre intelligent;
Guya Bot makes its contact with the patient intelligent.
Guya Bot can sit alongside the Parsina ecosystem and connect a patient’s phone call to the centre’s own processes.
- The patient calls
- Guya Bot answers
- It takes the request
- The process is carried out
- The information is recorded
Which centres does it suit?
Doctors’ practices
For answering calls, booking appointments and handling patients’ requests.
Clinics
For managing a higher call volume and coordinating between doctors and different services.
Polyclinics and medical centres
For structured answering and managing a high volume of calls.
Hospitals
For answering information requests, routing calls and running defined communication scenarios.
Six things that change for the centre’s phone
Answering 24/7
No hour is too late to answer.
No phone queue
The patient does not wait for a receptionist to be free.
Scalable
More calls does not have to mean more staff.
Consistent answering
Answers follow the protocol defined for the centre.
A better patient experience
A natural conversation, quick and without the complexity of phone menus.
Decisions based on data
Conversations and requests become information you can analyse.
Your telephone receptionist; only more intelligent
Guya Bot is not meant merely to replace someone answering the phone; it is meant to turn part of a medical centre’s communication into an intelligent process that can be measured and extended.
- The patient calls.
- Guya Bot answers.
- The centre has the information.
Let’s talk about the future of your medical centre together
Write to us for a dedicated demo, advice on setting up, or pricing for a multi-doctor centre; we answer in under one working day.
- E-mailinfo@hooshafrinanmeshkat.ir
- Phone+98 21 4458 2413
- Addressتهران، خیابان شریعتی، خیابان یخچال، نبش بنبست زهره، پلاک ۱٫۱، واحد ۴
Ready to make your centre’s phone intelligent?
Get in touch to learn more about Guya Bot and see a dedicated demo; our team will look at how your centre works and design the answering scenario and the processes it needs.
Guya Bot; the intelligent voice of your medical centre.